We are Municipal Collection Agency experts and comprehensive collections services deliver a higher rate of revenue recovery for your Municipality.
Municipal Collections Services LLC (MCS) is a DACRA Tech company and a licensed collection agency for court fines that specializes exclusively in the recovery of municipal and government debt. The MCS staff is highly trained on best collection practices as well as the ticketing and adjudication process. They are also knowledgeable of various federal and state regulations regarding the collection of outstanding debts and fines.
Because of this municipal-centric approach and skillset, MCS delivers a maximum rate of revenue recovery.
MCS’s staff of trained experts focus on locating debtors and assisting them in resolving the problem while increasing returns and revenue for the municipality. Working with a collection agency like MCS, one that focuses exclusively on the collection of municipal and government debt, removes this time-consuming task from your municipal staff’s workload.
MCS manages a variety of municipal debt types, including but not limited to:
- Traffic and Parking Fines, including Red Light Camera Tickets
- Building Code Fines
- Alarm Bills
- Utility and Garbage Collection Bills
- Municipal Fees
- Court Fees
A Proven Municipal Collections Process that Delivers Results
We employ a professional customer service approach and help people manage and resolve their debt. We balance empathy and enforcement and believe that if you treat people fairly, they will be more likely to pay what they owe.
By using MCS, you will enhance the reputation of your community by providing superior customer service while recovering debt.
A Methodological Approach to Municipal Collections Management
Discovery – understand debt type and debt path from issuance to collections
Onboarding – customize your process and technical set-up
Execution – follow professional and comprehensive campaigns to maximize revenue recovery
We make the end-to-end process simple so that you can focus on your core mission.
We gain an understanding of the story of the debt. In the example of a parking ticket, understanding the path from issuance of the citation through to collection, including the number of hearings allotted, the fine escalations, the appeal period etc.
Regardless of debt type, we start the recovery effort by mailing an initial demand letter for each debt submitted for collection. The letter adheres to the Fair Debt Collection Practices Act (FDCPA) standards.
After allowing sufficient time for delivery of the letters, MCSI begins a call campaign to reach the debtors by phone. If phone numbers are not provided with the initial account placement, accounts are run through a waterfall skip trace process to find the most accurate contact information available. The routine cordial phone calling is to explain and follow-up to remind the debtor that the obligation is outstanding.
Depending on the debt type and the municipality’s intentions, other options can be incorporated into the plan. If any of the debts are to be submitted to the State’s offset program, MCS can work with the municipality to generate and manage the files necessary to communicate with the program. When a state offset program is included in the service, the State will attempt to collect while MCS also attempts to collect. It is a two-pronged approach. The debt is worked both by the collection agency and through the state program to ensure collection. This 2-pronged approach optimizes revenue recovery for the municipality.
MCS tracks payments with daily electronic updates between your municipal enforcement system, MCS, and State’s offset program. This process is seamless if your municipality uses DACRA Tech.
Municipal Collection Agency Client Successes
100s of municipalities have partnered with MCS to manage the recovery of their municipal debt. As a parking tickets collection agency, we can help to recover the revenue of your municipality.
“When we switched to DACRA, overnight our collections rate went from 3% to 20%. That’s a significant difference. Their customer service is also great to work with. They are our favorite vendor.”
Here are a few of the typical results our clients have been able to achieve:
- A town switched to DACRA’s MCS to recover past-due Red Light violations. Within a month, they increased debt recovery 10-fold and within the first year, they recovered $750,000.
- A city partnered with DACRA’s MCS and over a 5-year period, they averaged a 34% revenue recovery rate.
- A city achieved 40% debt recovery in the first year since partnering with DACRA’s MCS.
REQUEST A DEMO OF OUR PERMITTING SOFTWARE FOR GOVERNMENTS
We pride ourselves on the strong relationships we build with our clients. This allows us to delve deeply into workflows so that we can create perfect training programs and achieve rapid onboarding. Implementation can often be accomplished in a matter of a few weeks.