Support Services
Proven, intuitive municipal enforcement software backed by personalized, rapid onboarding and a culture of unparalleled support
DacraTech is more than an all-in-one software platform; we are a culture dedicated to community welfare and client success. By leveraging our team’s real-world police and records experience, we provide fast-track onboarding, department-specific sandbox environments, and ongoing live support to ensure a seamless, efficient transition for your entire community.
Onboarding & Implementation
Get Up & Running Quickly
DacraTech’s Partnering Approach to Rapid Implementation
DacraTech provides all necessary onboarding resources and support to get you up and running as fast as possible:
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To work collaboratively to identify the best operational solutions and workflows
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To facilitate a successful implementation that addresses all your immediate and future needs
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To help your municipality streamline and efficiently manage day-to-day processes, including eCitations, adjudication hearings, finance transactions, record keeping, and more
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To build a genuine partnership that helps your municipality accomplish the routine tasks efficiently, so you and your staff are ready to address the challenges of tomorrow
Let’s go forward together.
Client Success Services
Our Mission
Our software is intuitive, and we help you go live as quickly as possible. We align our support and training to your goals and needs so that you get the most out of it.
Our success is based on developing close personal relationships and trust with each client.
We will learn every aspect of your current workflow and work side-by-side to simplify the processes to best meet your agency’s needs for today and tomorrow.
DacraTech’s Client Success Team accomplishes this Mission by:
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First assessing your needs and workflows and building a customized onboarding plan to help you reach your most important goals faster
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Working with all key personnel to implement the ramp-up as quickly as possible to allow for a seamless transition and minimize interference with regular daily routines
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Focusing on step-by-step processes to simplify the implementation and make the transition to the Dacra system seamless.
Training Program
We Help You Succeed
Our intensive online interactive training and resource guides enable your team to become comfortable and confident with the software while building their knowledge and using the system to its fullest potential.
Extensive technology is only valuable if users understand precisely how it can help them.
DacraTech’s Training Specialists provide a comprehensive education and training program for every type of learner. They have experience in the industry and understand the overall government process to ensure clients are set up for success at each phase of the onboarding journey.
Our Client Success Team will:
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Help your staff map the path to product adoption and understand that education is an ongoing process that drives customer satisfaction
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Enable your team to become comfortable and confident with the software, continue to build up their knowledge base, and, in short, order, use the system to its full potential
Support & Post Implementation
Dacra Tech is Here for You
DacraTech knows a happy client is also a loyal client!
Relationships developed during our customer service experience create the foundation for natural long-term support and person-to-person, timely solutions.
A reliable support ticket system is in place to assure your municipality’s support requests are channeled to the right team, addressed as soon as possible, and tracked through completion.
Mailing Services
One of Our Great Add-On Services
We understand the time it takes to print and send notices. Let us automate and trigger timely mailings and notifications for you, so you never have to worry.
DacraTech can provide optional mailing services, including providing envelopes, collating, and postage to take the burden off of your staff if desired.