As public agencies evolve, adapt, and expand, they often develop a mixed bag of technology tools that includes legacy applications from a range of vendors. Often, there will be highly specialized software applications that operate in what are essentially silos, with little or no integration and only limited interoperability. As new needs emerge, solutions are bolted on to existing systems or, in the interest of time, installed as stand-alone applications.
Over time, this catch-as-catch-can approach to technology will burden even the most well-run agencies with inherent inefficiencies. Demand for IT support will increase, operational inefficiencies will spread, and training complexity will be an ongoing headache. Eventually, it becomes necessary to seek a better solution; one that integrates and consolidates applications in a way that eliminates the inefficiencies, improves operational performance, and makes it far easier for employees to do their jobs.
At DACRA Tech, we know from firsthand experience how beneficial it is to move on from a patchwork of legacy solutions that barely work together—or don’t work together at all. We’ve seen all the benefits that public sector agencies can capture by making a well-planned transition to integrated municipal management software tools.
The benefits of Integrated Municipal Management Software and consolidation.
1. Better organizational performance
Number one on the list of benefits must be better organizational performance. When applications are running on a shared platform, departments will be able to accomplish more work with less effort, spending far less time coping with software tools and more time driving results. Instead of reacting to the latest hardware/software breakdowns, your IT team will be able to focus on new initiatives. And instead of searching for elaborate workarounds, your frontline workers will be able to focus on their key tasks.
2. Ease of training
A second and equally important benefit of integrated software solutions is the ease of training. When you’re stuck with mismatched software tools from a variety of vendors, every training program requires a different approach. But when you use software tools that share a common platform, you’ll have a base set of common tools and features that streamline training. This, of course, makes it much easier to bring staff up to speed, whether they’re new hires, interdepartmental transfers, or simply cross-training on new systems.
3. Easier support
A third benefit in an integrated set of municipal management software tools is that your path to support is much simpler. Legacy systems built on tools from multiple vendors make it challenging to figure out who to contact when you need assistance. That’s a huge consideration in public-sector agencies that have limited in-house IT resources.
Integrated Municipal Management Software to solve your problems
When your software applications are all integrated from a single source, there’s no question who can help you troubleshoot problems, develop system enhancements, or provide general support. Plus, when you use an integrated solution, your technology partner will have a more complete picture of your operational capabilities and will be better positioned to help you refine and improve systems over time. That’s a level of support that you’ll never receive if your systems are spread across a number of unrelated partners.
DACRA Tech’s Municipal Management Software platform integrates all of your key applications to help you streamline workflows for better performance, consolidate record keeping, enable secure data sharing, and support inter-departmental access. From eCitation, Tow Management and Code Enforcement to Debt Collection, Adjudication Hearings, and Payment Processing, we deliver all the benefits of a fully integrated system.
Contact your DACRA Tech representative to learn more.